Effective Date: 27 March 2025

 

👀 In Plain English: We collect a small amount of data to run the website smoothly and respond to your queries. You can always see what we collect, why, and opt out where possible. We never sell your data.

 

📜 Legal Bits:

1. Data Controller
IT Cousin, based in Canterbury, Kent, UK.

2. What We Collect:

• Contact info: Name, phone number, email (via forms, WhatsApp, chat)

• Site usage data: via Google Site Kit (Analytics, Tag Manager), Meta Pixel, cookies

• Device/browser type

3. Why We Collect It:

• To respond to enquiries

• To improve website experience and services

• To process diagnostics, collection, and delivery of IT support

4. Legal Basis for Processing:

• Legitimate interest

• Consent (for marketing cookies)

• Contract performance (for clients using paid services)

5. Your Rights:

• Right to access, correct, or delete your data

• Right to object to processing or request restriction

• Right to lodge a complaint with the ICO (https://ico.org.uk)

6. Retention Policy:

• Website analytics: anonymised after 26 months

• Client records: held for 12 months from last contact

7. Cookies:

• Site uses cookies for essential functions, analytics, and ad targeting

• Cookie banner allows opt-in/opt-out in compliance with UK GDPR (currently implemented using a compliant tool such as CookieYes or Complianz integrated with Elementor Pro) (powered by a compliant consent tool)

8. Data Security:

• Encrypted website traffic (HTTPS)

• Minimal data collection; no financial data stored onsite

Contact: hello@itcousin.uk