Service Terms & Conditions

Effective Date: 27 March 2025

🔧 In Plain English: We’ll always be upfront with you: you’ll get a clear quote, no surprise costs, and a quick turnaround. We don’t promise miracles, but we do promise honesty.

📃 Legal Bits:

1. Services Covered

• PC and laptop repair (no phone or tablet hardware)

• Network setup and diagnostics

• Cybersecurity assistance

• On-site and drop-off support within Canterbury and surrounding areas

2. Diagnostics & Quotes

• Diagnostics may be free or paid as per current promotion

• No obligation to proceed after diagnostics

3. Service Approval

• Work begins only after written approval (via message or form)

• All quotes valid for 14 days unless otherwise stated

4. Data Disclaimer

• Clients are responsible for backing up data

• We are not liable for data loss unless backup is part of the agreed service

5. Warranty & Liability

• 14-day warranty on labour

• Parts warranty varies by supplier (advised at time of quote)

• Warranty is void if the device is tampered with post-service (e.g. opened, parts swapped, DIY fixes)

6. Payment

• Payment is due upon collection/delivery unless agreed in writing

• Accepted methods: Monzo, bank transfer, cash (with receipt)

7. Out-of-Hours & Emergency Services

• Charged at higher hourly rate (see Pricing Guide)

• Subject to technician availability